ERP — Enterprise Resource Planning
Enterprise Resource Planning (ERP) systems are the operational backbone of modern organizations — unifying finance, procurement, supply chain, manufacturing, and HR into a single data environment. GehanTech brings direct implementation experience across leading ERP platforms including SAP S/4HANA, JD Edwards, Infor, and others.
Our ERP practice covers the full lifecycle: requirements elicitation and BRD authoring, AS-IS process documentation, vendor evaluation, configuration support, data migration strategy, UAT coordination, and go-live. Experience includes multi-country rollouts across 20+ entities in post-merger integration contexts where complexity, data quality, and change management are the primary risks.
CRM — Customer Relationship Management
Customer Relationship Management (CRM) is the revenue engine of every client-facing business. GehanTech is an official Bigin by Zoho CRM Partner and brings deep advisory and implementation experience across Salesforce, HubSpot, Microsoft Dynamics, Bigin, and other leading platforms.
Our CRM practice spans enterprise and SMB — from complex multi-platform selection cycles to end-to-end SMB implementations including pipeline design, workflow automation, team training, and ongoing optimization. A well-implemented CRM doesn't just store contacts — it accelerates revenue.
ITSM — IT Service Management
IT Service Management (ITSM) platforms transform how organizations deliver and manage technology services. GehanTech brings hands-on ServiceNow experience across requirements definition, process design, and implementation advisory — including service catalogue design, incident and change management workflows, SLA tracking, and self-service portal buildout. Proven results: 30% reduction in manual service desk volume.
HRIS — Human Resources Information Systems
HRIS platforms are the data foundation of modern people management — integrating payroll, benefits, talent acquisition, and workforce analytics. GehanTech brings advisory experience with Workday and other leading HRIS platforms. These engagements require a unique blend of HR process expertise, data governance, and change management — because every employee in the organization is directly affected.
Business Intelligence & Data Analytics
Business Intelligence transforms raw data into the strategic clarity that drives decisions. GehanTech's BI practice covers the full analytics value chain: data extraction and cleansing, dimensional modeling, KPI definition, and executive dashboard design — delivered on Power BI, Tableau, and other platforms.
Every dashboard is built around a specific decision context — not a generic data display. Advanced capabilities include variance analysis, financial forecasting, and statistical modeling grounded in an economics background.
Agentic AI & Workflow Automation
Agentic AI is the next frontier of enterprise automation — intelligent agents that reason, plan, and execute multi-step business tasks with minimal human intervention. GehanTech designs and deploys agentic workflows using Claude AI, Zapier, Make, and custom API integrations that handle the judgment-intensive processes that traditional automation cannot touch: lead qualification, contract analysis, data extraction, approval routing, and real-time business monitoring.
Every AI automation engagement begins with process analysis to identify the highest-ROI opportunities and design the human-AI collaboration model that maximizes reliability in production — not just in demos.
